Terms of Service

1. Acceptance of Terms

By accessing or using the Innovio website or services, you agree to these Terms of Service.

If you do not agree, do not use the website.

2. Description of Services

Innovio provides:

  • AI chatbots
  • Voice agents
  • Automated AI workflows
  • AI Agents
  • Consulting, training, and audits
  • Custom AI solutions and web applications

Service details may vary by client and engagement.

3. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to breach or bypass security measures
  • Copy, modify, or distribute website content without permission
  • Impersonate another person or misuse provided communication tools

4. Client Engagements & Proposals

Any paid engagement with Innovio is governed by a separate proposal, agreement, or statement of work (SOW), including details such as:

  • Scope of work
  • Deliverables
  • Pricing
  • Timelines
  • Intellectual property ownership
  • Confidentiality terms

These documents override relevant parts of this website's Terms.

5. Intellectual Property

All content on the Innovio website—including text, branding, graphics, videos, code, and design—is owned by Innovio and protected by intellectual property laws. You may not use, replicate, or redistribute any materials without written permission.

Client-owned data, brand assets, and proprietary information remain fully owned by the client.

6. Third-Party Tools

Some services may rely on third-party platforms (e.g., OpenAI, Vapi, Make.com, n8n, Apify, Google). You agree to comply with their terms when using features that depend on those services.

We are not liable for outages or issues originating from third-party platforms.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Innovio is not liable for any indirect, incidental, or consequential damages arising from use of our website or services.
  • We do not guarantee uninterrupted or error-free service.
  • Our total liability for any claim is limited to the amount paid by you for the specific service in question.

8. Warranties Disclaimer

All services and content are provided "as is" without warranties of any kind. We do not guarantee that AI models or automated systems will produce error-free or perfectly accurate outputs.

9. Termination

We reserve the right to suspend or terminate access to our website or services at any time, for any reason, without notice.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.

11. Changes to These Terms

We may update these Terms periodically. The updated version will be posted with a "Last Updated" date.

12. Contact

For questions about these Terms: