Privacy Policy

1. Introduction

Innovio ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Any details you submit through forms, chatbots, or bookings

2.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (pages visited, time spent, interactions)

2.3 Information From Third Parties

If you connect with our services through third-party platforms (e.g., Instagram, Google, CRM tools), we may receive information permitted by that platform's settings.

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI automation services
  • Respond to enquiries, support requests, and consultation bookings
  • Personalise your experience
  • Analyse website performance and user behaviour
  • Send updates, newsletters, or marketing communications (you may opt out anytime)
  • Comply with legal obligations

4. Legal Basis for Processing (UK & EU Visitors)

We process personal data under the following lawful bases:

  • Consent – when you submit details through forms or agree to marketing
  • Contract – when data is needed to provide a service you requested
  • Legitimate Interest – for website analytics, security, and improving services
  • Legal Obligation – when required by law

5. How We Share Your Information

We may share your information with:

  • Trusted service providers (hosting, analytics, payment processors, CRM tools)
  • Business partners strictly for delivering requested services
  • Legal authorities when required by law

We never sell your personal data.

6. Data Storage & Security

We use industry-standard security measures to protect your data. Despite this, no online service is fully secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary for:

  • Providing services
  • Legal or accounting requirements
  • Analytics and business improvement

You may request deletion at any time.

8. Your Rights

If you are located in the UK/EU, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise these rights, contact: hello@innoviosolutions.com

9. Cookies

We may use cookies or similar technologies to improve functionality and analytics. You can control cookie settings through your browser.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Children's Privacy

Our website and services are not intended for anyone under 16.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a new "Last Updated" date.

13. Contact Us

For questions or requests, contact us at: